At Site Monitering (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring platform and related services (collectively, the “Service”). Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password (stored in hashed form).
- Payment Information: When you subscribe to a paid plan, payment is processed through Razorpay. We do not store your full credit card number on our servers. We retain billing details such as payment method type, last four digits, and billing address for record-keeping.
- Monitor Configuration: URLs, check intervals, expected status codes, and notification preferences you configure in the Service.
- Communication Data: Any messages you send to us via email, contact forms, or support channels.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, buttons clicked, and time spent on pages within our dashboard.
- Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
- Log Data: IP address, access times, referring URLs, and pages viewed.
- Monitoring Data: Response times, HTTP status codes, SSL certificate details, and uptime/downtime records for the URLs you configure for monitoring.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: Executing website monitoring checks, delivering alerts through your configured notification channels, and displaying analytics in your dashboard.
- Account Management: Managing your account, processing payments, and communicating account-related information.
- Service Improvement: Analyzing usage patterns to improve our platform's performance, features, and user experience.
- Security: Detecting and preventing fraud, abuse, and unauthorized access to our systems.
- Communication: Sending you service updates, security alerts, and support messages. Marketing communications are sent only with your consent.
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share information in the following circumstances:
- Service Providers: Third-party services that assist our operations, such as payment processing (Razorpay), email delivery, SMS providers, and cloud hosting. These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with reasonable notice provided to affected users.
- With Your Consent: For any other purpose with your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL) and at rest, secure password hashing (bcrypt), access controls and authentication, regular security audits, and secure infrastructure hosted on reputable cloud providers. While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active. Monitoring data (response times, uptime records) is retained according to your plan tier: Pro plans retain 90 days of history, and Business plans retain up to 1 year. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing of your personal data for certain purposes.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at privacy@sitemonitoring.com.
7. Cookies
We use essential cookies necessary for the Service to function (authentication, session management). We may use analytics cookies to understand how users interact with our platform. For full details, see our Cookie Policy.
8. Children's Privacy
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@sitemonitoring.com or visit our Contact page.